You Did Us Proud During Joint Commission Survey Week!
Dear Contra Costa Health Team:
This week, Contra Costa Health (CCH) welcomed surveyors from The Joint Commission for a comprehensive accreditation visit. Each day the survey team visited parts of our system of care, from Contra Costa Regional Medical Center to many of the ambulatory care sites, including Antioch, Pittsburg, and West County.
I am pleased to share that the visit was extremely successful.
Across every setting they visited, the surveyors were impressed consistently by the dedication, professionalism and attitude of our staff. They commented repeatedly about the quality of care being delivered, the cleanliness and safety of our facilities, and – most notably – how deeply connected CCH is to the communities we serve. The team recognized our strong commitment to addressing the social determinants of health and our patient-centered approach to care.
Several departments and teams received particularly high praise. Surveyors highlighted the strength of our performance improvement work, describing elements of our Quality Improvement Program and patient safety initiatives as among the best they have seen. They also shared unsolicited appreciation for staff engagement at our ambulatory clinics, with one surveyor concluding their visit by saying, “Everyone did you very proud.”
As with any Joint Commission survey, we will receive a formal report that will include some findings. We anticipate them to be limited in scope, and teams have already begun addressing items identified during the visit. We will respond promptly and thoroughly, as we always do, and will use the feedback to continue strengthening our systems and practices.
This was, above all, a reflection of the extraordinary work you do every day, often under challenging circumstances, to care for our patients and communities. Thank you for your preparation and your commitment to excellence. You represented CCH with pride.
With deep appreciation,
Grant Colfax, MD
Chief Executive Officer
Contra Costa Health
