Service Excellence Awards
October-December 2024
Recognizing Contra Costa Health staff for going the extra mile. To nominate a CCH employee for a Service Excellence award, please visit the nomination page(External link) on our website.
Katrine Agsunod, RN
Kayla Gepulle, RN
Elisonguo Lyimo, RN
Shiela Mallare, RN
Elleni Wondimagegnehu, RN
Contra Costa Regional Medical Center and Health Centers
For being excellent, professional nurses, taking great care of me, spending extra time with me and having epic bedside manners.
-Nominated by a Client
Debra Allen
Community Health Worker Specialist
Public Health
For going above and beyond to assist an unhoused client who was supposed to be receiving benefits from another center. For assertively communicating with the center to get him the benefits he was owed and an address for him to receive them. For researching Section 8 housing, securing a home for him and helping him navigate the rules and learn the skills required to be a successful resident for over one year.
-Anonymous Nomination
Alfredo Bague
Institutional Service Worker-Generalist
Contra Costa Regional Medical Center and Health Centers
For having the best attitude and work ethic no matter what you ask of him. For always completing a job to perfection and in a timely manner. For all he does for the 4C/4D staff, we are grateful to have him on our team.
-Nominated by DeAnn Bologna
Juliana Bitar
Administrative Services Assistant III
Personnel
For always going above and beyond to assist our team at Safety Services. For helping us reach our goals and gather information. For her positive attitude, flexibility and graciousness when it comes to teaching or explaining anything to our team.
-Nominated by Camille DeRivera Salonga
Stephanie Bodisco
Care Coordinator
Health, Housing and Homeless Services
For consistently going above and beyond for every client, showing unwavering passion and care in everything she does. For her dedication that truly sets her apart.
-Nominated by Kyanna Matthews
Janice Browne
Mental Health Clinical Specialist
Behavioral Health
For being an honorable care manager for older adults, performing over and above her expectations to support the linkage of care to her clients suffering from mental health symptoms. For improving the lives of many of those she has remained consistent with just by her presence and persistence in care.
-Nominated by Shennen Pugh
Marcela Cardenas
Clerk-Senior Level
Contra Costa Regional Medical Center and Health Centers
For going the extra mile with kindness and patience to assist a coworker with their questions and concerns. For going above and beyond the call to provide the highest level of support possible to the families of patients she works with. For being dependable and hard-working.
-Nominated by Sandra Nunez
Fern Carroll
Contracts and Grants Specialist II
Finance
For her outstanding contributions to Contra Costa Health’s Information Technology Division. For consistently going above and beyond in her role as a Contracts and Grants Specialist by working tirelessly to support the preparation of contract documents, ensuring accuracy and compliance, and bringing a wealth of knowledge and experience that has been invaluable to the success of our projects. For demonstrating true teamwork by always being available to assist, no matter the complexity of the situation. For showing dedication, professionalism and being a pleasure to work with.
-Nominated by Carina Tuen
John Conduracki
Timekeeping Supervisor
Personnel
For going above and beyond in our Payroll Department. For being friendly and knowledgeable with resources for the department, always with kindness, patience and willingness to jump in and assist with difficult issues ensuring they are resolved promptly. For being a great role model.
-Nominated by Kelly Prado
William Cooper
Mental Health Clinical Specialist
Behavioral Health
For his collaboration with Alcohol and Other Drugs Services (AODS), ensuring that our most vulnerable clients with co-occurring disorders get the support, care, and services that they deserve. For, working tirelessly and collaboratively with Discovery House staff on behalf of a client. For providing inclusive and cohesive treatment, communicating quickly and effectively with staff to ensure that the client’s needs were met..
-Nominated by Fatima Matal Sol
Eskinder Daba, RN
Contra Costa Regional Medical Center and Health Centers
For always going the extra mile for his patients and providing high quality, patient-centered service with respect and responsiveness. For inspiring his team to work with compassion and sympathy to the vulnerable population we serve and for being available to assist everyone in and out of the unit.
-Nominated by Fikir Melese
Irene De Rivera, PHN
Public Health
For always being helpful and ready to lend support whenever needed.
-Nominated by Brenda Moore-Hanson
Carrie Del Bonta
Clerical Supervisor
Contra Costa Regional Medical Center and Health Centers
For consistently demonstrating exceptional support to all staff members by being resourceful and lending a hand when the department is in need. For actively resolving challenging issues in a timely manner, making her a valuable and reliable asset to the department.
-Nominated by Silvia Zapien-Barajas
Alejandra Escobedo-Sochet
Mental Health Family Services Coordinator
Behavioral Health
For always going above and beyond to serve the families she’s connected with. For being a strong advocate for the families she serves and being knowledgeable about the mental health system of care.
-Anonymous Nomination
Christian Garcia
Therapist Aid
Contra Costa Regional Medical Center and Health Center
For being a wonderful addition to the Martinez Detention Facility Medical Unit. For always being willing to help whether we have difficulty troubleshooting the printer, need help moving patient equipment or assisting with group activities for the patients. For being an excellent colleague, team player and hard worker.
-Nominated by Maria Skalett
Sheila Gomez
Community Health Worker
Public Health
For being an incredibly knowledgeable and talented team member. For her invaluable expertise, always willing to share her insights and resources to help coworkers succeed. For one of her greatest strengths - the ability to offer timely and relevant solutions, especially in challenging situations. For always being willing to assist, whether it’s about free baby clothes, furniture or food, with a “happy to be of help” attitude.
-Nominated by Dhama Balan
Consuella Kester
Mental Health Clinical Specialist
Behavioral Health
For going above and beyond in serving clients at the board and cares.
Anonymous Nomination
April Loveland
Mental Health Specialist II
Behavioral Health
For being a reliable team lead for the Office for Peer & Family Empowerment and coordinating the Social Inclusion Committee for our office. For collaborating with our community partners to bring together our peers to learn something new, and have fun and positive social interactions in the different cities of our county. For assisting in writing policies that will improve our Community Support Workers professional future. For being amazing!
-Nominated by Alejandra Escobedo-Sochet
Bryan Narcisse
Specialist II
Environmental Health
For going above and beyond to foster a supportive environment for restaurant owners as they navigate the plan review process and prepare to open their business. For helping them through scary moments, managing what needs to be done and supporting them in a timely manner. For being willing to provide information that alleviates client concerns and underscores our crucial role in their success.
-Nominated by Roberto Rodriguez
Nadia Navarro
Medical Social Worker II
Public Health
For being a blessing during one of the darkest times in my life, when everything seemed uncertain, providing support and resources that made a huge difference. For her consistent check-ins and monthly guidance as my case manager through the Enhanced Care Management (ECM) program, helping me stay accountable as I navigated the challenges of being justice-impacted. For treating me with kindness, compassion and respect, addressing both my personal and professional needs. For her words of encouragement giving me the strength and optimism to move forward in life, feeling ready to face my new reality with hope for a better future. For everything she and ECM have done, I share my heartfelt gratitude.
-Nominated by a Client
Okechukwu Nwadigo
Medical Social Worker II
Contra Costa Regional Medical Center and Health Centers
For consistently going above and beyond as a social worker for our hospitalized patients, especially to ensure them safe discharges. For always being kind, positive, helpful and efficient and for never showing the strain and frustration this work can be.
-Nominated by Inanna Carter
Tamara Praus, RN
Contra Costa Regional Medical Center and Health Centers
For being so helpful and attentive to a patient and her family’s needs while she was in labor. For explaining each procedure in detail before performing any task. For connecting with the client and family during such a life changing event making a huge impact on their experience. For her compassion and three days of care, we appreciate her.
-Nominated by a Client’s Sister
Sherry Ramos Resurreccion
Homeless Services Specialist
Public Health
For always being an advocate for our clients, going above and beyond in helping them with housing needs as well as anything else she can assist with and for having a wealth of knowledge to share with our clients. For being an asset to our Enhanced Care Management team.
-Nominated by Vanessa Lam
Lorena Salcedo-Alvarado
Medical Staff Coordinator
Contra Costa Regional Medical Center and Health Centers
For being an amazing team member of the Residency Program. For always being hard working and taking pride in her work. For managing giving extra time to ensure resident scheduling was taken care of while she was on jury duty for a lengthy time. For being flexible, a superhuman and an honor to work with.
-Nominated by Joann Valencia
Lee Schugar
Information Systems Specialist
Public Health
For being a dedicated employee who goes above and beyond in countless ways to help troubleshoot many IT-related problems at the hospital. For recently demonstrating innovation and initiative by fabricating call light covers with a 3D printer, saving the hospital thousands of dollars. For being a valued member of our support staff.
-Nominated by Ronny Leffel
Lisa Thomas
Outreach Coordinator
Health, Housing and Homeless Services
For being an asset to Health, Housing and Homeless Services (H3). For being a true definition of what it means to be a team player, going above and beyond to support every area within H3 from her own CORE Program to anything needed at the administration office. For constantly building relationships in the community with local businesses and law enforcement agencies to destigmatize homelessness and offer CORE services wherever needed. For being a strong advocate for the people we serve, constantly thinking outside of the box and reimagining what’s possible to deliver support and services with compassion and empathy.
-Nominated by Kimberly O’Bryan
Lisa Thomas
Outreach Coordinator
Health, Housing and Homeless Services
For serving the unhoused population through H3/Shelter/CORE Programs for over 13 years and being an integral part of our expansion. For her unrelenting work ethic, discipline, resourcefulness and leadership in allowing H3 to expand from one CORE team in 2016 to our current number of 22 CORE teams throughout the county. For her outstanding level of dedication and for establishing a vast network of resources and partners serving the most vulnerable in our community of Contra Costa County.
-Nominated by Fadi Elhayek
Tommy Tighe
Mental Health Program Chief
Contra Costa Regional Medical Center and Health Centers
For being kind to all the Medical Social Services staff and lifting our morale by giving us praise and support. For going above and beyond in all that he does and for his healing words and actions.
-Nominated by Sue Meltzer
Rikky Torres
Mental Health Specialist II
Behavioral Health
For his kindness and support to participants in the housing program, enhancing their recovery process and their trust in our services.
-Nominated by Alejandra Escobedo-Sochet
Tina Vanwolbeck, PHN
Public Health
For being a wealth of knowledge regarding the Public Health Nurse role. For always being very supportive, advocating for her patients and assisting coworkers. For being a dedicated team player.
-Nominated by Brenda Moore-Hanson
Chipo Washington
Clerk-Senior Level
Contra Costa Regional Medical Center and Health Centers
For going above and beyond for all our patients. For ensuring that the needs of patients and providers are met.
-Nominated by Kyaw Lin
Daisha Williams
Contract Employee
Health, Housing and Homeless Services
For always going the extra mile to assist every individual.
-Nominated by Mariah Davis
